1. Returns
Due to the nature of our products (food items), we do not accept returns once the order is delivered.
However, if you receive a damaged, spoiled, or incorrect product, we are happy to help. Please contact us within 24 hours of delivery with photos/videos of the issue.
2. Refunds
Refunds are issued only in the following cases:
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Product received in damaged condition
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Product received is incorrect
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Order gets cancelled by us due to unavoidable reasons
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Product quality issues verified by our team
Once your complaint is reviewed and approved, your refund will be processed to the original payment method within 5–7 business days.
3. Replacement
If applicable, we may offer:
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A free replacement of the affected item
or -
A coupon/credit that can be used on your next purchase.
4. Order Cancellations
Orders can be cancelled within 1 hour of placing the order.
Once the product goes into preparation/dispatch, cancellations will not be accepted.
5. Contact Us
For any refund or replacement requests, please contact us at:
Email: sales@gulpatti.com
Phone: +91-9545177977
We are committed to providing you with quality products and a smooth shopping experience.